Auditability & explainability
Every result links back to the original transcript, the exact question asked, and the model version applied.
All modules
AI Call Inspector
Multi-level call categorisation and regulated-process checks — KYC, MiFID II, GDPR, and promotion conditions — with every result traceable back to the exact transcript.
Why we built it
Sampling was never evidence
I’ve seen this happen in EU banks over and over again:
- Manual QA sampling covers less than 2% of total call volume
- MiFID II violations go undetected until regulators audit
- There is no proactive evidence of compliance oversight
We built AI Call Inspector to apply AI in a compliance-ready way for financial institutions – inside their own cloud.
DataSentics (now Bull Group)
Call Inspector Demo – AI-Powered Compliance Auditing for Every Customer Call · 5 min
What it checks
Every call classified, every regulated step verified
AI Call Inspector categorises each call and confirms that regulated conversations followed the rules — across 100% of your volume, not a sample.
- Multi-level call categorisation by topic, product, and outcome
- Identification of clients, products, and regulated processes
- Verification of regulatory requirements, e.g. KYC, MiFID II.
- GDPR and consent handling verified in the conversation
- Promotion conditions communicated correctly and in full
- Low-confidence cases flagged for a human, never force-decided
Built for audits
Results you can defend to a regulator
Regulator-ready reporting
A complete, human-supervised audit trail across every call — evidence you can hand over, not a sampled estimate.
Cost transparency
A clear breakdown of processing cost by speech-to-text, AI question, team, or department — with no hidden fees.
Prove every regulated call was handled right
Book a walkthrough and see the audit trail AI Call Inspector produces for every call it reviews.