Common questions

AI Comms Inspector analyses customer conversations and turns them into structured, actionable insights for CRM, contact centre, customer experience, sales, compliance and risk processes.

It can process call recordings, meeting recordings, existing transcripts, chats, emails and agent notes. Audio can be converted into text before analysis.

It can detect customer needs, life events, sales opportunities, product feedback, service issues, compliance risks and process gaps based on business questions defined with your team.

The solution captures communication data, prepares and analyses it against predefined questions, and delivers the results as structured data, dashboards, alerts or signals for other business systems.

Yes. It can automatically generate conversation summaries and classify interactions using a tailored, multi-level taxonomy.

Yes. The solution can evaluate whether agents follow required scripts, processes and regulatory rules, while providing the relevant conversation context as supporting evidence.

Yes. Each detected insight can be linked to the relevant part of the conversation, the question evaluated and other supporting information, allowing users to review the result.

Yes. Results can be delivered to CRM, data warehouses, campaign tools, reporting platforms and dashboards as structured fields, files or other agreed formats.

Yes. The same platform can be configured for different use cases across sales, service, contact centre operations, compliance, risk, product management, customer experience and data teams.

It can be deployed in your Azure, AWS or GCP environment and integrated with your existing communication sources, data platform and business applications. The delivery can include analysis, configuration, integration, testing, training, monitoring and ongoing support.

Yes. For instance, in one implementation, the AI successfully supervised millions of calls in "Taglish" (a mix of Tagalog and English) for a large-scale collections centre.

The package includes data ingestion support, prompt definition, report customisation, monitoring setup, and full team enablement.