Team leads
See where the process breaks down and which conversations need attention — without listening to calls at random.
All modules
AI Quality Assurance
Supervises whether agents follow your sales or support process, scores conversation quality across calls and chat, and monitors performance across teams and agents.
What it supervises
Your playbook, applied to every conversation
AI Quality Assurance scores each conversation against your own sales or support process — across 100% of interactions, not a random sample.
- Agents follow the defined sales or support process
- Chat-support quality supervised alongside calls
- Sales-conversation quality scored across calls and chat
- Performance monitored across teams and individual agents
- Consistent scoring criteria applied to every interaction
- Low-confidence cases flagged for human review, never force-scored
How teams use it
From spot-checks to full oversight
Comparable scores
The same quality criteria applied to 100% of interactions, so scores are consistent across teams and over time.
Human in the loop
Uncertain cases are surfaced for a reviewer to decide, rather than being scored on a guess.
Move from 2% sampling to full-coverage QA
Book a walkthrough and see how a conversation gets scored, and what a supervisor sees at the end of it.